At NorthWall Co., we take pride in providing high-quality media wall kits and ensuring every order is prepared with care. Please read the following policy carefully before placing your order.

Non-Returnable & Non-Refundable Items

Our media wall kits and sample packs are non-returnable and non-refundable. Once an order is placed, it cannot be cancelled or refunded.

Order Amendments

If you wish to make a change to your media wall selection, this must be done within 12 hours of placing your order by emailing us at hello@northwallco.co.uk.

Our team works hard to fulfil orders quickly, contacting us within 12 hours allows us to make any necessary amendments before your order begins processing.

After this period, no changes can be made.

Damaged or Faulty Items

While our products are packaged and handled with care, if your order arrives damaged or faulty, please contact our customer service team within 24 hours of receiving your package at hello@northwallco.co.uk.

You must provide clear photographic evidence of the fault. We will review your request and work hard to rectify any damages.

Any resolution, including replacement or repair, is provided at the discretion of NorthWall Co.

Statutory Rights

This policy does not affect your statutory rights under UK consumer law.

Legal Notes

By placing an order with North Wall Co., you agree to this Returns Policy.

We reserve the right to update or amend this policy at any time without prior notice.

Nothing in this policy shall limit or exclude our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.